Shipping Policy
Total Delivery Time = Processing Time + Shipping Time:
All estimated/typical delivery times are derived from real-world data from past orders. They are approximate times for reference only.
Processing:
The processing time begins from the date you place your order. It usually takes one business day to process your order. We fulfill all expedited orders shipped via 2-day or overnight service the same day up through 4 pm EST.
We ship Monday through Friday via UPS, USPS, and DHL. Besides Standard Shipping, we currently offer multiple services from these three carriers to best suit our customers’ needs. For time and cost calculations, please check out our checkout page for accurate information.
Standard Shipping Plan:
|
Country |
Condition |
Cost |
Processing time |
Shipping Time |
|
USA. |
$0 - $149.99 |
$25 |
1 day. |
2 days. |
|
USA. |
$150.00 |
Free |
1 day. |
2 days. |
Please note:
- Shipping times will be affected during public holidays; couriers will limit their operations. This is outside of our control. Regular service resumes immediately after each holiday.
- Incorrect address details, customs clearance procedures, and other issues may cause a delay in delivery.
Tracking numbers are automatically attached to each order and delivered by email once your order has been fulfilled. If you did not receive a tracking order, please email CS@unmatchedsupps.com
Note for taxes:
Some countries may need to pay duties or VAT according to your countries’ levying rules. We are not responsible for any additional or unforeseen duties or taxes that a customer may incur when importing our products.
Change your address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 12 hours of placing your order at CS@unmatchedsupps.com or Call Us at +1-888-234-0077. Please note we process and dispatch orders within one business day of your order being placed.
Cancellations:
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
Unexpected Delays:
The delivery may take longer than the standard shipping times stated here. Please contact us if your package is taking too long (and outside of our advised 2-8 business day delivery time frame) to arrive, and we will help you resolve any situation we have control over!
Parcel damaged in transit:
If you find a parcel damaged in transit, please reject the parcel from the courier and contact our customer service. If the parcel has been delivered without your presence, please contact customer service with the next steps.
For further inquiries:
- Monday - Friday - 09:00 - 17:00 EST
- Saturday - Sunday - Closed
- Public holiday - Closed
Unmatched Nutrition, LLC.
- Address - 1415 Wilkesboro Hwy, Statesville North Carolina 28625, United States
- Email - CS@unmatchedsupps.com
- Phone - +1-888-234-0077
